FAQ

Will Covid-19 affect my subscription?

Mandrake of the Month Club Is lucky in that it isn't expecting any delays in packing or shipping the upcoming monthly box. Regular Store orders are being shipped less frequently- depending on when the courier pick up is scheduled, it may take a week or two for your order to ship. Unfortunately, shipping delays will be unavoidable once your box is picked up by the courier. DHL is currently advising that international shipments from Australia may take up to 10 weeks to arrive at their destination. All shipping options will take longer than usual quoted time frames. If your shipping options have an Express option listed, it will be the quickest way to receive your order, although it WILL NOT arrive within the quoted transit time.

There are also frequently changing lists of which countries are not accepting international shipments. If you're worried this might apply to you, you can check with your local postal service for the current status and let me know- I am happy to hold your box for you until it can be sent. If you order and I notice that you are on a list of countries with known issues, no biggy! I will get in touch with your options at shipping time. 

For Domestic orders, Australia Post is experiencing significant delays and are currently not guaranteeing Express Delivery time frames. The situation can change quite fast- I post updates on Instagram if any new info becomes available.

Adding tracking to your order is highly recommended at this time.

 

What is a Mandrake?

A Mandrake (Mandragora Officinarum) is a plant with significance in myth and folklore that is said to have roots shaped in the form of a human. It is commonly depicted in folklore, literature and mythology as having magical or poisonous properties. 

What is Mandrake of the Month?

Mandrake of the Month Club is an Australia-based subscription service that will deliver you a Mandrake themed package once a month, or as a one off purchase if you prefer.  Every month features a Mandrake in a different theme or scenario designed for ultimate cuteness. Each package contains a matching hard enamel pin, sticker sheet, and a mystery item in adorable packaging that will put a smile on your face when it arrives in your mailbox.

How does subscribing work?

If you want to never miss a Mandrake, then subscribing is the answer! You will be automatically charged every month and then your Mandrake will be delivered to put a smile on your dial (but not the Mandrake's dial- they're grumpy).

Can I just order one?

Of course! On the product page, you can choose to subscribe or make a one-off purchase- although subscribing is a little cheaper. One-off purchases are great for seeing if you like it- you can always come back and subscribe the next month if you discover you cannot live without monthly Mandrakes.

Will they sell out?

That's definitely possible! Numbers are limited, so as Mandrake of the Month Club is only new, it is impossible to predict how quickly they will run out. If a month is sold out, there will be another chance to subscribe or purchase the following month.

Do your ship internationally?

We do! International shipping is very affordable and ships through DHL eCommerce, which ends up being delivered to you by your local postal service. 

How long does shipping take?

Shipping within Australia can be as fast as 1 business day, and international shipping ranges from 1-2 weeks up to 6 weeks for some regions. All Australian shipping options are with Australia Post and generally will not take more than 2 weeks. International shipping time frames are listed on the options at checkout.

Can I skip a month or cancel my subscription?

Yes! To skip a month or cancel your subscription completely, simply log into your Mandrake of the Month Club account and follow the options to cancel or check the Delivery Schedule to skip a month.

When do I get charged for the next month?

All subscription payments are charged on the 1st of every month, excluding the first month immediately following your sign up date. That payment is skipped, as you already paid it when you signed up. Your subscription will then automatically renew on the 1st of every month following unless you skip a month or cancel. Make sure your email is correct at sign up so you can receive all Subscription reminders and confirmations.

When does Mandrake of the Month ship?

Mandrake of the Month Club subscriptions ship within the first 2 weeks of every month. 

Can I suggest a Mandrake?

Of course! We have a never-ending list of possible Mandrakes and it grows every day. If you have an idea that you want to see as a Mandrake, send it through to hello@mandrakeofthemonthclub.com.au and we will add it to the list of possibilities!

Can I change my shipping address?

Yep that's easy! Your address, payment method and subscription can all be managed from within the "My Account" section. Changing your  default address on the main page of your account does NOT automatically update your subscription address- you will also need to change it in the "Subscriptions" section of your account.

Will I get a tracking number when my Mandrake ships?

There are both untracked and tracked shipping options. Once your Mandrake of the Month ships, you will receive a shipping notification and your account will list it as fulfilled. If you chose the Tracked shipping option, you will also receive an email directly from the carrier (Australia Post for domestic orders, DHL eCommerce for international) with a link to your tracking. For international orders, once your package has arrived in your country it will be taken over by your local postal service. You can use the same tracking number to track it through them for more detailed scans once in country.

My Mandrake hasn't arrived, can you help?

Yes! If the estimated delivery time has lapsed, please send us an email to hello@mandrakeofthemonthclub.com.au and we will look into it for you! Please include the name and email address used to purchase so we can identify your order.