FAQ

What is a Mandrake?

A Mandrake (Mandragora Officinarum) is a plant with significance in myth and folklore that is said to have roots shaped in the form of a human. It is commonly depicted in folklore, literature and mythology as having magical or poisonous properties. 

What is Mandrake of the Month?

Mandrake of the Month Club is an Australia-based subscription service that will deliver you a Mandrake themed package once a month, or as a one off purchase if you prefer.  Every month features a Mandrake in a different theme or scenario designed for ultimate cuteness. Each package contains a matching hard enamel pin, woodmark, and sticker sheet, in adorable packaging that will put a smile on your face when it arrives in your mailbox.

How does subscribing work?

If you want to never miss a Mandrake, then subscribing is the answer! You will be automatically charged every month and then your Mandrake will be delivered to put a smile on your dial (but not the Mandrake's dial- they're grumpy).

Can I just order one?

Of course! On the product page, you can choose to subscribe or make a one-off purchase- although subscribing is a little cheaper. One-off purchases are great for seeing if you like it- you can always come back and subscribe the next month if you discover you cannot live without monthly Mandrakes.

Will they sell out?

That's definitely possible! Numbers are limited, so as Mandrake of the Month Club is only new, it is impossible to predict how quickly they will run out. If a month is sold out, there will be another chance to subscribe or purchase the following month.

Do your ship internationally?

We do! International shipping is very affordable and ships through DHL eCommerce, which ends up being delivered to you by your local postal service. 

How long does shipping take?

Shipping within Australia can be as fast as 1 business day, and international shipping ranges from 1-2 weeks up to 6 weeks for some regions. All Australian shipping options are with Australia Post and generally will not take more than 2 weeks. International shipping time frames are listed on the options at checkout.

Can I skip a month or cancel my subscription?

Yes! To skip a month or cancel your subscription completely, simply log into your Mandrake of the Month Club account and follow the options to cancel or check the Delivery Schedule to skip a month.

When do I get charged for the next month?

All subscription payments are charged on the 1st of every month, excluding the first month immediately following your sign up date. That payment is skipped, as you already paid it when you signed up. Your subscription will then automatically renew on the 1st of every month following unless you skip a month or cancel. Make sure your email is correct at sign up so you can receive all Subscription reminders and confirmations.

When does Mandrake of the Month ship?

Mandrake of the Month Club subscriptions ship within the first 2 weeks of every month. 

Can I suggest a Mandrake?

Of course! We have a never-ending list of possible Mandrakes and it grows every day. If you have an idea that you want to see as a Mandrake, send it through to hello@mandrakeofthemonthclub.com.au and we will add it to the list of possibilities!

Can I change my shipping address?

Yep that's easy! Your address, payment method and subscription can all be managed from within the "My Account" section.

Will I get a tracking number when my Mandrake ships?

There are both untracked and tracked shipping options. Once your Mandrake of the Month ships, you will receive a shipping notification and your account will list it as fulfilled. If you chose the Tracked shipping option, you will also receive an email directly from the carrier (Australia Post for domestic orders, DHL eCommerce for international) with a link to your tracking. For international orders, once your package has arrived in your country it will be taken over by your local postal service. You can use the same tracking number to track it through them for more detailed scans once in country.

My Mandrake hasn't arrived, can you help?

Yes! If the estimated delivery time has lapsed, please send us an email to hello@mandrakeofthemonthclub.com.au and we will look into it for you! Please include the name and email address used to purchase so we can identify your order.